Polaris Bank closes Outlets Across Nigeria Due to COVID-19


Polaris closes outlets across the country. Polaris Bank Limited has now joined the growing list of commercial banks who have resolved to close their main and mini outlets across the country starting from today, March 30th, 2020. This is in swift response to President Muhammadu Buhari’s address that announced a 14-day lockdown of Lagos, Abuja, and Ogun State. The lockdown will take effect from 11 pm today 30th. Polaris Bank closing all outlets across Nigeria is also part of the bank’s obligation towards ensuring that we efficiently contain the deadly Coronavirus.

As posted on the bank’s official Twitter page @PolarisBankLtd, the bank stated “In these trying times, we’re limiting operations in some physical branches… But our virtual channels remain available to serve you better in these trying times…”.

A little issue though…

Some customers are already experiencing difficulties with the bank’s online banking features as Polaris Bank closes all outlets across Nigeria. Prompt complaints were issued on the same platform, though. Some of these customers complained that the bank’s mobile banking app is not serving them well.

unusual_Tomi @oluwatomisin0 replied with:

“But your mobile app isn’t functioning for transfer”

Scent9jA @Scent9jA also tweeted:

“I thought i was alone oooo. Been trying for almost 2hours now”

Nevertheless, the page has been doing really well to respond to various tweets surging from the news of the partial closure. Here is one of such tweets after a customer made inquiries about Akungba, Ondo State: due to the ongoing pandemic (COVID-19) situation, kindly be informed that our branch in Akungba would temporarily not be opened for business. We advise that you kindly make use of our alternative channels to perform your transactions (USSD, Polaris Mobile and Polaris Xperience)”.

In another post, the bank noted that its “virtual branches” would be open to serve the various demands of their customers while the pandemic storm still blows as Polaris closes outlets across the country.

Polaris Bank Limited has now joined the growing list of commercial banks, some Fin-Con firms and numerous other companies that have resorted to limiting physical presence in a bid to contain the virus spread. Some parts of their statement said:

“Given the importance of limiting human-to-human contact in these times, and to further support government efforts to contain the spread of COVID-19, we will be limiting our operations for in-branch transactions to some selected branches nation-wide, effective Monday, 30th March 2020. The selection is carefully designed to ensure fair representation across the country.”

Polaris Bank would have to go the extra mile to please their customers in this period as their concerns are now growing, especially now that they have no access to the bank’s business outlets. Polaris Bank closes all outlets across Nigeria, but they have to enhance their virtual presence in this period.

111 cases, 1 fatality in Nigeria. This is according to official information from the Nigerian Centre for Disease Control, NCDC.

Just yesterday, President Muhammadu Buhari announced a 14-day lockdown of Lagos, Abuja, and Ogun State. As stated, the lockdown will take effect from 11 pm today.

This is probably the best time to organise and your money and spending.

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