Taptap Send is a mobile app that enables users to send and receive money from one country to another with ease.
With Taptap Send, you can send money to a number of countries. Here is the current list of supported countries – Bangladesh, Cameroon, Democratic Republic of Congo, Ghana, Haiti, Kenya, Madagascar, Morocco, Nepal, Pakistan, Sri Lanka, Vietnam, Cambodia, Colombia, Ethiopia, Guinea, Ivory Coast, Lebanon, Mali, Mozambique, Senegal, Tunisia, Zambia, and Nigeria.
In this step-by-step guide, we will be focusing on sending money to Nigeria. Sending money to Nigeria is fast, secure, and convenient. We will walk you through the process of using Taptap Send to send money to Nigeria.
How to send money to Nigeria Using Taptap Send
Download Taptap Send
The first step in using Taptap Send is to download the app from your device’s app store.
Taptap Send is available for both Android and iOS devices. Once you have downloaded the app, create an account and log in.
Link Your Payment Method
To send money to Nigeria using Taptap Send, you need to link your payment method to the app. Taptap Send supports various payment methods, including credit/debit cards, bank transfers, and mobile money.
To link your payment method, go to the app’s settings and select “Add Payment Method.” Follow the prompts to add your preferred payment method.
Choose Your Recipient
After linking your payment method, the next step is to choose your recipient.
To do this, click on the “Send Money” button on the app’s homepage. You will be prompted to enter the recipient’s name and phone number. If the recipient is already in your Taptap Send contacts, you can simply select their name from the list.
Enter the Amount You Want to Send
After selecting your recipient, the next step is to enter the amount you want to send. Taptap Send supports various currencies, so you can choose your preferred currency from the dropdown menu.
You can also see the exchange rate and the amount the recipient will receive in Nigerian Naira.
Confirm the Details
Before sending the money, you need to confirm the details of the transaction.
Check that you have entered the correct amount, the recipient’s details are accurate, and your payment method is valid. You can also add a note to the transaction if you wish.
Complete the Transaction
After confirming the details, the next step is to complete the transaction. Taptap Send will prompt you to enter your payment details, such as your card number, expiry date, and CVV.
If you are using mobile money, you will be prompted to enter your mobile money PIN. Once you have entered your payment details, click on the “Send Money” button.
Notify Your Recipient
After completing the transaction, Taptap Send will notify you and your recipient via SMS and email. The recipient will receive a message with instructions on how to claim the money.
They can either download the Taptap Send app or use the Taptap Send website to claim the money. If the recipient is already a Taptap Send user, they will receive the money directly into their Taptap Send account.
Track Your Transaction
You can track your transaction on the Taptap Send app to see when the recipient has claimed the money.
You can also check the status of your transaction in the app’s transaction history. If there are any issues with the transaction, Taptap Send’s customer support team is available 24/7 to assist you.
How to receive cash pick-up on Taptap Send
Here are a few simple steps on how to receive money using the cash pickup method on Taptap Send:
- Ensure you have your ID and BVN (Bank Verification Number) with them when going to pick up the transfer.
- At the bank, tell the cashier that they have received a transfer from Venture Garden Nigeria (even if the transfer was sent via Taptap Send), as it will be easier to locate the transfer in the bank system
- Fill in the KYC form and indicate the redemption code starting with ‘’swv—-’’, that Taptap Send has sent to you via SMS
- Submit your BVN (Bank Verification Number)
- Provide the One-Time Password (OTP) sent to you via SMS
- The cashier makes all verifications and hands you the cash (in foreign currency)
Sending foreign currency (transfer) to Nigeria using Taptap Send
Please note that the Central Bank of Nigeria requires that all remittances to Nigeria be done in USD only.
- If you are sending to an existing USD bank account, then it’s fine!
- If you are sending to a bank account that is in Naira, then the bank of your recipient will create a new USD account for them and will get in touch directly to arrange account upgrade and KYC. Except Wemabank, the transfer will fail and you will have to retry but ensure you are sending to a USD bank account.
Frequently Asked Questions (FAQ) About Taptap Send
Which banks can I send money to?
Currently, Taptap Send is only supported in 4 Nigerian banks – Zenith, First Bank, Access, and Wema.
How much will you pay to send to Nigeria?
From Europe, UK and Canada: Taptap Send will simply charge a small % on the exchange rate and will not charge any extra fees at all.
From the US: you will pay a small fixed fee of $2 but nothing after that! The fee is the same no matter how much you send.
How much can you send on Taptap Send?
No minimum or maximum sending limits through our partner
There is only an internal limit of 1.800 GBP (per txn) and 2K EUR (per txn)
If you send money to the wrong person or to the wrong number, what can you do?
If you made a mistake with the recipient’s phone number or bank account number, unfortunately, there is nothing Taptap Send can do as the funds cannot be reversed.
It is important to always double-check before sending your transfer to make sure the details are accurate. Taptap Send allows editing everything until the very last step for that reason.
How can I contact Taptap Send?
Taptap Send answers calls from Monday to Friday, from 9 am to 6 pm CET.
- France: +33 6 44 64 54 73 (toll free). You can also be assisted in Twi, Wolof and Darija.
- Italy: +39 02 9475 4016 (toll free). You can also be assisted in Twi, Wolof, Urdu and Darija.
- Spain: +34 518 900 992 (toll free). You can also be assisted in Twi, Wolof and Darija.
- Germany: +44 1628 969878 (if your calls can’t go through, please send an email instead). You can be assisted in English only at the moment
- Netherlands: +44 808 168 7707 (if your calls can’t go through, please send us an email instead). You can also be assisted in Twi, Wolof, Urdu and Darija.
- Belgium: +32 460 20 73 09 (toll free). You can also be assisted in Twi, Wolof and Darija.
Taptap Send answer calls in English 24/7
You can also be assisted in Twi, Wolof, Urdu and Darija from 8 am to 5 pm UK time.
UK: +44 808 168 7707 (toll free)
Taptap Send answer calls in English 24/7
- United States: +1 (833) 916-0670 (toll free)
- Canada: +1 833 371-0577 (toll free)
Taptap Send will assist you in English and in French 24/7
In conclusion, Taptap Send is a convenient and secure way to send money to Nigeria. With its user-friendly interface and various payment options, Taptap Send makes sending money to Nigeria fast and hassle-free.
By following the above step-by-step guide, you can easily send money to your loved ones in Nigeria and track your transaction every step of the way. If you encounter any issues or have any questions, Taptap Send’s customer support team is always ready to assist you.